The most valuable thing a person has is time. People live by counting minutes and adding them into years. They are undergoing treatment in an attempt to prolong their life. They come up with new technologies to keep up with the times. When the airplane was invented, it became possible to quickly travel from one continent to another. People not only save minutes on the road, they have learned to reduce all preparatory processes. Buying an electronic plane ticket is one of them.

Not everyone knows what an electronic plane ticket looks like. Travelers who fly infrequently do not know how to use it. From a legal point of view, it is an agreement that sets out the airline’s obligations to the passenger to provide transportation services. The rules for using such a ticket are simple.

The concept of an electronic air ticket - e-ticket

All major world air carriers, including Russian Aeroflot, use this type of ticket. Mass use of the system began in 2008; to date, the electronic form has practically replaced the standard paper form.

To understand what an e-ticket is, you don’t need to be an air travel expert. This is the storage in the airline database of information about a specific passenger who paid for a specific flight. This is an electronic code in the reservation system that has no paper counterpart. The client receives an itinerary receipt on a regular A4 sheet of paper, where all the details of the future flight are indicated. This is what you print out to present at the airport.

What data is displayed in the route sheet? The receipt form does not have strict design rules; each airline has its own form. The general view and list of information is always the same:

1. Passenger's passport details. The passenger's first and last name is indicated at the top of the sheet;

Important! When you independently issue an electronic air ticket via online services Please enter your passport details carefully. There should be no errors or inaccuracies. The use of a ticket with errors in personal information is not allowed.

1. Flight number. A combination of letters and numbers or numbers only, indicating a direction;
2. Time and date of departure. This information is displayed in tabular form next to the flight number and departure and arrival airports;
3. Airline name. Standardly indicated at the top of the receipt;
4. Departure and destination airports. In addition to the city name, the IATA airport code may be indicated;
5. Exact flight time. This information is displayed next to the departure and arrival times;
6. E-ticket number. Important part of the document. It is the number, which consists of 13 digits, that is needed in order to verify the authenticity of the ticket;
7. Booking code. It usually consists of letters and numbers, no more than 7 characters. It allows you to check the activity of the itinerary receipt, because sometimes the flight can be canceled or rescheduled.

Checking your e-ticket

Verification is necessary so that you can use your electronic plane ticket without unexpected incidents. Two easy ways to ensure your data is accurate:

1. Through the website of the airline that operates the flight.
   To check the data, you need to go to the airline's website. Here you need to find the “reservation search” section. In the electronic form that opens, enter the passenger's last name and reservation code. The request will provide complete information about the future flight. This is how the search is configured on the Aeroflot website;
2. Through the airline ticket booking program. The flight can also be checked through the website of the company that made the reservation. There are many online services that perform this operation.

The most common are “Amadeus”, “Galileo”, “Gabriel”, “Sabre”. The receipt usually indicates the reservation system through which the reservation was made. As a last resort, the ticket contains a help desk number, by calling which you can find out the name of the program. The next step is to visit the operator’s website, enter the reservation code and personal data of the client. If all the specified manipulations are performed correctly, a window with information about the flight will open in front of the passenger. In this section, the client can make changes, add information about preferred meals, children's menus, desired places, and make additional payments.

Advantages of an electronic ticket

Using such a ticket is much more convenient and simpler. There is more red tape with a standard paper receipt, as it can be lost or damaged.

• With an electronic flight pass, you don’t have to worry about its safety. Information entered into the database once and for all can be printed many times. How to use it? The itinerary receipt can be saved in PDF format on any storage medium: computer, removable hard drive, flash card, smartphone, laptop, tablet. Some airlines do not even require a printed version of the ticket; the image on the device screen will suffice. This applies to domestic flights within Russia by the air carrier Aeroflot and many others;
• Another important advantage of this ticket is the speed of registration and receipt. In a matter of minutes, with a few clicks of the mouse, people choose a financially advantageous flight or airline, confirm their personal data and make payment. There is no need to go to the airline or intermediary office. The itinerary receipt will be sent to the client's email within 24 hours. In practice, it arrives faster; an interval of a day is indicated in case of unforeseen circumstances. How to print an e-ticket and save it on your device? You need to use standard operating system commands: CTRL+P (print) or CTRL+S (save);

Note! If after the specified period you have not received your ticket, you must immediately contact the company's help desk.

• The payment method through online systems makes it possible to pay not only with a bank card. Large booking systems allow you to make transfers in payment systems Yandex.Money, Webmoney, Qiwi Wallet, PayPal and others;
• Many people use self-purchase of an electronic ticket because they get the opportunity to choose the best offer from different airlines. By sending a request to search engines, the passenger compares the best prices and fares, determined by date, number of transfers;
• Any person who knows how to buy an electronic ticket can do it for others: friends, acquaintances, relatives, and the secretary can do it for his boss. All you need is your passport details and exact dates;
• Such a ticket can be exchanged or returned under general conditions.

Important! The conditions for returning or exchanging an electronic ticket depend on the requirements of the selected booking fare.

Rules for using an electronic receipt

A common question that arises after a passenger has received an electronic plane ticket is how to use it. Having a printed version in hand (it is recommended to print the e-ticket just in case, even if the airline assures that this is not necessary), you need to show it at the check-in counter at the airport.

Check-in with Aeroflot usually begins 2 hours before departure on domestic flights and 3 hours on external flights. These time frames are generally accepted by most air carriers. Along with the itinerary receipt, you will need an original passport, birth certificate or foreign passport for minors.

There is also a service that allows you to check in for a flight via the Internet. This is very convenient and saves the passenger's time.

Additional Information. For people traveling for business purposes, proof of the financial costs of the trip is required. An electronic ticket is provided to the company’s accounting department and boarding passes, so you shouldn’t lose or throw them away.

Conditions for return/exchange of electronic receipt

Sometimes you have to cancel planned trips and urgently change plans. Air tickets purchased in advance can be returned or the departure date can be rescheduled.

What should I do to return my e-ticket? You must contact the airline or fill out a special return form on the carrier’s website. E-ticket is no different from the standard one, so the general return rules apply to it. There are two options for returning or exchanging air tickets: voluntary and forced. Aeroflot has refundable fares, non-refundable and refundable with a fine.

Voluntary refund implies agreement with the rules and requirements of the fare under which the ticket was purchased. There are also non-refundable fares, the cost of which is not refundable in case of flight cancellation. Different rates have different conditions, it is important to read them carefully before booking.

A general pattern worth paying attention to: than cheaper air ticket, the more unfavorable for the passenger the conditions for its return or exchange.

An involuntary return allows the customer to claim their money, even if the rate is non-refundable. The grounds for forced return are:

• Flight cancellation, transfer to another date, delay for more than 8 hours due to the fault of the air carrier;
• Death of the intended passenger or death of his next of kin;
• Change of aircraft, which entailed a change in class of service.

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Travel should be enjoyable, no matter what your purpose. And it begins not with the plane, but with the purchase of a ticket. Ordering an electronic ticket is the best way to quickly and easily select the best offer and reserve it for yourself in the shortest possible time the best place in an airship.

Unfortunately, we all lose something at some point, then find it or not, but these situations happen often. Sometimes you clearly know where you put this or that thing, but you can’t find it. We are all human and nothing human is alien to us, including losing a purchased air ticket, which is one of the main documents when checking in for a flight. I remember how one day a student from Malaysia, who practically did not speak Russian, contacted me at the cash desk. Somehow, with the help of my basic knowledge of English language We found out that he had lost his return ticket and with the same difficulty I tried to explain to him what to do in this case. But the most interesting thing was at the end, when he found out that he would have to pay as much as 30 euros to issue a duplicate. Guess for yourself what happened next - miraculously, the plane ticket that was considered missing was found the next day; apparently, the guy really didn’t want to part with the currency. So, to prevent such situations from arising, try not to lose your travel documents, and if your air ticket is still among those lost or, as an option, stolen, then the main thing is not to panic, all data can be restored, there are no hopeless situations, It’s just that sometimes you have to pay extra for issuing a duplicate. And in my article I will try to explain what your actions should be so that the whole procedure goes smoothly and does not drag on for a long time.:f:

• Passport.
• Write an application for a duplicate.
• Contact the agency for purchasing the air ticket, and if you are in another city, then contact the representative office of the airline for whose flight it was issued.
• Fill out the warranty statement.
• If a document is stolen, provide a document from the police confirming the theft.

• Nowadays, most airlines are switching to issuing electronic air tickets, which greatly simplifies the registration process and minimizes the possibility of losing such a document, or more precisely, almost to zero. After all, an electronic ticket is rather a ticket virtual. Don’t be afraid of this name; it won’t get away from you if it’s already been discharged. Just having such a ticket in your hands, you have absolutely no fear of losing it. The airline, simultaneously with the issuance of an electronic ticket, automatically receives all the necessary data about the route, passenger, ticket number, etc., and then uses it during check-in. Therefore, if you bought such a transportation document, then if it is lost, you will not have to restore anything. The main thing is to remember the departure date and flight number so as not to get confused at the airport. And at check-in to receive your boarding pass, you just need to present your passport. But if you want to make sure once again that everything is in order, contact the ticket office where you purchased the ticket, and they will provide you with all the necessary information or issue you a copy of the electronic ticket.
• If your air ticket is issued on a regular paper form (it is small, book-shaped, with several tear-off coupons, the information is printed through red carbon paper located on back side each flight coupon), then if it is lost or stolen, all data will have to be restored. And the saddest aspect when such a situation arises is that the airline will charge you a certain fee for the procedure for issuing a duplicate. Each carrier has a fixed amount and it ranges from 20 to 70 dollars on average. To obtain a duplicate, you need to report the loss or theft to the point of purchase of the ticket or to the airline representative, presenting your passport. The airline will ask you to write an application for a duplicate, in which you will have to indicate the direction of the flight, flight number, date and place of purchase. Some carriers also require a certificate of document theft if it was stolen from you. If you have a copy of your ticket, this will greatly speed up the process because... the airline will be able to quickly find you on the passenger list.
• After the application is written and submitted to the airline, the carrier will review it, and only after receiving permission, you will be issued a duplicate of the lost air ticket, in which all the data from the original document is recreated. If the ticket has already been partially used, then the duplicate will contain information only about the unused section. The airline may require you to fill out a surety bond that you will pay all costs if someone tries to use the ticket you found to get a refund.
• The airline has the right to refuse to issue you a duplicate if you applied for it after check-in began or in a period insufficient for this procedure. This period is set by the carrier. Therefore, the sooner you report the loss, the sooner you will receive a duplicate. Another reason for refusal may be your reluctance to sign the warranty agreement, which is described in paragraph 3.
• If you have lost your air ticket while abroad, contact the office of your carrier, which is sure to be at the airport, and resolve any problems with them. If the flight is charter, then representatives of the tour operator will help you restore the document.

• An issued duplicate air ticket is non-refundable if you want to get your money back. The fee you paid for issuing a duplicate is also non-refundable. And if after your flight your missing ticket is found, do not try to return it, because... The airline always clearly records data on lost air tickets, and this will look incorrect in relation to the carrier.
• Changing the departure date on your duplicate is also not allowed.
• If you have the opportunity to choose between a paper and electronic air ticket, always choose the latter option, and then the problem of issuing a duplicate will disappear on its own.

Buying an air ticket on an electronic portal is certainly convenient, but somewhat unusual, and therefore there is a vague concern about whether everything has been done correctly. It's really simple. Holders of electronic air tickets are registered on the basis of an identity card (passport), which an airport employee compares with an entry in the database, and a printout. There is no need to go to the cashier and stand in line. And in order not to be tormented by doubts, you need to get acquainted with the rules for issuing a ticket. As you know, all fears recede in the light of knowledge.

Procedure for printing an electronic air ticket

An electronic ticket is an entry in the airline’s digital booking system, confirmation of which the client receives via email in the form of a file. Just like a regular ticket on a strict reporting form, an electronic one confirms the contract of carriage of two parties.

First you need to book a ticket. This can be done on a special portal that sells tickets from different airlines, or directly on the carrier’s website.

Having chosen a service and received a letter confirming your reservation to the previously left email address, you need to familiarize yourself with the proposed payment terms. Most resources offer non-cash payment from a bank card or from an electronic wallet and payment in cash through a special terminal or at the sales office, as well as in cash to the courier. Even if you have to go to a payment point, it’s still worth using electronic booking. Firstly, it becomes possible to choose the most preferable option from the possible ones, taking into account differences in costs and flight schedules. Secondly, after booking, a day is usually allotted for payment. As a result, when getting ready to travel, you can buy a ticket without haste, without fear of not getting to the right place on time.

As soon as the payment is made, a file containing the air ticket will be sent to the specified email address. Please note that when transferring money from a bank account, it will take some time before the funds reach the carrier.

When the letter with the file is received, all that remains is to print it using a regular printer. If a printer is not connected to your computer at home, then the file can be saved on any external media and printed from friends or in an Internet cafe, where they usually provide a printing service that costs only a few rubles.

The document received in the email box is already ready for printing, and after opening it, you only need to perform 2 actions: first click the view command, and then print.

The file comes in pdf format. To open it, you need Adobe Reader. It is not difficult to find this product or plugin on the Internet, but computer manufacturers do not always install this program, so you may need to download it.

If the printout is lost

The simplest solution in case of loss of a printed ticket is to reprint it. The copy that was lost, without the passport of the passenger for whom the ticket was registered, will not have legal force. Therefore, it is virtually impossible to lose an electronic air ticket. Moreover, at most airports, a boarding ticket for a flight will be issued on the basis of a passport without presenting a printout.

Why do you need a printout of an air ticket?

The rules require you to print your ticket and take it with you to the airport. Some airlines may require you to present it. For example, in the USA there are airports where the security service exercises control, incl. and by checking tickets not made on a special form, but those that the passenger printed at home on a regular printer. In addition, even if a paper form is not required at control, it is advisable to know the ticket number, for which it should still be printed.

Once you use an electronic ticket, you will never agree to stand in line at the ticket office in the future. Even if you have a business trip ahead of you, and not a long-awaited vacation, and the purchased ticket will need to be handed over to the accounting department upon return - no big deal. In this case, the electronic printout must be accompanied by a boarding pass.

How to restore an electronic plane ticket?

How to restore an electronic plane ticket if it is lost is not established by regulations. This is done according to the rules defined by the carrier. We'll tell you when and how the ticket is restored.

How to issue an electronic plane ticket?

Buying a ticket solves 2 problems:

• the conclusion of an agreement between the carrier and the passenger is confirmed,
• a seat is reserved for a specific flight.

Electronic plane tickets were put into circulation in 2007 (clause 50 of the Federal Aviation Regulations, approved by order of the Ministry of Transport of Russia dated July 28, 2007 No. 82). You can arrange it on the official website of the airline or an intermediary website that offers different flight options in the following order.

1. In the drop-down form, enter information about the desired flight: departure date, route, number of passengers, their age.
2. If the search for a ticket is carried out on an intermediary website, then an airline suitable for the user is selected.
3. After this, a seat on the plane is reserved. The passenger enters information about himself, his passport data, and email address.
4. Then payment for the issued ticket occurs online.
5. The passenger receives an itinerary receipt by email, which he needs to print.

There is no need to print out the ticket itself - all information about the passenger is stored in the carrier’s database.

Can I exchange or return an e-ticket?

The procedure for returning or exchanging an electronic ticket is established by the carrier.

You can find out more about the ticket exchange procedure in our article “How to change an electronic ticket for a train or plane”. Here we note some features of ticket return:

1. Termination of the contract of carriage is possible at the initiative of both the carrier and the passenger.
2. The grounds for unilateral termination of the contract by the carrier are specified in paragraph 1 of Art. 107 of the Air Code of the Russian Federation (hereinafter referred to as the Air Code of the Russian Federation): for example, violation by a passenger of passport, sanitary and other rules, refusal to pay for the carriage of baggage exceeding the weight limit, etc.
3. The consequences of a passenger’s refusal to accept the contract of carriage are specified in Art. 108 VK RF. No special grounds for refusal are required.
4. The passenger has the right to return money for a ticket by special agreement with the carrier (in fact, after purchasing a ticket for which the carrier provides such a right).
5. Without the agreement specified in clause 4, the money is returned if the passenger’s health condition requires special conditions for the flight, there is a threat to its deterioration or safety, if the passenger refused the flight due to his illness or the illness of a loved one traveling with him, or the death of a family member/relative .

Ticket refunds are carried out through the airline's ticket office or via the Internet - this remains at the discretion of the carrier.

The carrier also decides in what amount to collect a penalty for returning the ticket (but not more than 25% of the cost of the combined price of transportation and the carrier’s expenses under the terminated contract of transportation).

How to restore an electronic ticket?

The issue of restoring an electronic ticket has recently become irrelevant.

In order to reimburse an employee’s expenses for purchasing an electronic ticket for the purpose of going on a business trip or returning from it, documents confirming the expenses must be presented to the company’s accounting department.

According to the letter of the Ministry of Finance of the Russian Federation dated 02/05/2010 No. 03-0303-18, these are:

• documents confirming the costs of purchasing an air ticket: a bank certificate confirming the completion of a monetary transaction, checks and other strict reporting forms,
• documents confirming the fact of transportation: itinerary receipt and boarding pass.

The same letter states that in case of loss of travel documents, a copy of the ticket or a certificate from the carrier confirming the person’s travel can be provided to the company’s accounting department.

Later, in letter dated September 21, 2011 No. 03-03-07/33, the Ministry of Finance indicated that the documents justifying the expenses are:

• route receipt;
• boarding pass.

If your boarding pass is lost, a certificate containing information confirming your trip is acceptable.

The letter does not say anything about the ticket, so there is no need to provide it to the accounting department. In addition, according to clause 70 of the Federal Aviation Regulations, approved. By order of the Ministry of Transport of Russia dated June 28, 2007 No. 82, the loss of a ticket does not affect the validity of the contract of carriage.

Thus, there is no need to restore a lost ticket.

So, an electronic plane ticket, which came into use in 2007, can be issued on the airline’s official website or through an intermediary website. It is not always possible to exchange and return an electronic ticket. The procedure and conditions for carrying out these operations are established by the air carrier.

Many people try to understand how a regular ticket differs from an electronic one, they spend a lot of time on this, but they never find an answer. Because they are absolutely the same. Today, many passengers use this service and do not experience any difficulties. In addition, it should be noted that there are many advantages for those who decide to buy an electronic plane ticket.

Positive aspects of electronic tickets

The most important advantage of such a purchase is that it can be obtained without leaving your home or office. Also, such a transaction does not require cash; you can choose any type of payment, and the price for such a ticket will be much lower than usual. Such a purchase will save a lot of time and effort. It is this feature that attracts modern users who try to save every minute of their precious time.

What to do after purchase?

Many people, after purchasing an electronic plane ticket, do not know how to use it. To do this, you do not need to have special knowledge and skills. After all, in fact, this is an itinerary receipt, which is simply in electronic form. It can also be printed on the most ordinary paper and on the most simple printer. The document itself is stored in a special booking system. That's why it's so reliable. You can print out an electronic plane ticket several times, so there is no need to be afraid of spoiling it or losing it. Many people doubt its authenticity. After all, it looks like an ordinary piece of paper. But in fact, it is an official document that confirms the legality of the contract between the air carrier and the passenger. This A4 sheet is a genuine guarantee for the person who purchased it.

Receipt and return procedure

It should be noted that you do not need to purchase an electronic plane ticket. Simply, a corresponding entry is made in the database of a certain airline, which indicates a certain transaction. In fact, it is a regular mark in the database of the air carrier that was selected for the trip. To receive an itinerary receipt, you simply need to provide an email address. This can be done in the "Payment" tab during booking.

After the money is transferred to the company’s account, you will be able to receive all the details of the upcoming flight. This information can be printed. Returning an electronic plane ticket is quite problematic. Although a similar service has existed for more than ten years, this procedure has not yet been established. And many airlines don’t even take it on. Those that perform such transactions charge a fairly large commission.

How to make a profitable purchase?

Today it is enough to simply purchase an electronic plane ticket online. Many people already know how to use it. But how to buy it at the best price? After all, today there are a lot of companies providing similar services, and how to make the right choice? It is necessary to give preference to already proven organizations that have extensive experience.

In order to make a purchase, you need to decide on the route, date and time of departure. Afterwards, enter this data into a certain form and select the option that has the minimum cost. Next, you need to place an order and pay for the purchase itself. Typically, a similar procedure can be completed using MasterCard or Visa cards. They allow you to perform various operations on the Internet. But today many sites accept payment using Yandex.Money, WebMoney and other electronic money. You can also transfer money using an electronic system. Some companies ask to show the presence of the plastic card with which the payment was made. All this is connected with regular security measures. Therefore, the card with which the payment was made must be available. However, you should not immediately be upset about this. After all, at any time it is possible to check an electronic plane ticket and the data indicated on it.

In case of loss of receipt

Don’t be sad if your route suddenly disappears somewhere. If payment for the ticket has already been made, it can be printed an unlimited number of times. After all, it is stored in the airline’s database. To do this, just follow the link “Get route receipt” and click on the “Print” tab. If any difficulties arise, you can always contact support for help. To obtain detailed information, you just need to have a reservation number. It is sent to the phone number specified when placing the order. The technical service can provide very detailed information on all your questions. You can also view the letter that was sent to your email address after purchasing the ticket. Therefore, you should not immediately delete all information about the transaction from your computer and mobile phone until the trip is completed.

Check-in for the plane

For registration to be successful, it is not at all necessary to have an electronic plane ticket with you. You can understand quite quickly how to use the itinerary receipt. But if it’s not there, then there’s nothing wrong with that either. Often one passport is enough. All ticket information is in one database and can be easily checked. There is also no need to stand in long queues; just go to a special kiosk that is designed for this. If a family with small children goes on a trip, then it is necessary to take their birth certificates with them.

Important details regarding ticket booking

So, we have already seen the advantages of an electronic plane ticket. We have already figured out how to use such a document. Although many argue that it is not necessary to have it, it is still better to have it with you. After all, at the time when passport control takes place, it is proof that a return ticket is also available. Some countries impose a similar condition. It may also be of interest to security personnel at the airport. If the itinerary receipt is in hand, then the process registration will take place much faster. For those traveling on a business trip, it is imperative to keep your boarding passes. Then you should add to them what will become proof that you used the electronic ticket. It would be useful to clarify the requirements for such documents. Many companies insist that they be certified by a seal.

Thus, we see that by paying attention to certain points, many unexpected problems can be avoided.