Introductory Provisions and Terms
The company "Two Bananas" offers travel services, including excursions, tours, trips, visits, recreational and cultural. Any individual accessing the Site and accepting these Terms and Conditions is a "Buyer". Hereinafter, "Two Bananas" and the Buyer will be collectively referred to as the "Parties".
By using the Site, the Buyer agrees to these Terms and Conditions, which immediately enter into force at the time of the start of using the Site.
Any booking made on the Site through the booking form, e-mail or other communication sources presented in the Contacts section automatically means the Buyer's full agreement with these Terms and Conditions and his obligation to pay the full cost of the Services booked by him.
If you do not agree to these Terms and Conditions, please do not access or use the Site.
It is completely prohibited to copy, reproduce, republish, upload, post, broadcast, transmit, make available to the public or in any other way use the content of the Site site, including texts, images, URLs, pricing information, etc., for except for personal, non-commercial use by the Buyer.
The Buyer may use the Site solely for personal, non-commercial purposes and / or to make a request to book the Services offered on the site. Buyer agrees not to use this site to make speculative, fraudulent or false claims. The Buyer also undertakes not to use robots or other automated means on the Site.
The terms and conditions may be supplemented, changed and published in an amended form on the Site at any time and without additional notice.
1. Booking Services
1.1. Reservation of Services and the procedure for their confirmation between "Two Bananas" and the Buyer is made electronically, starting from the moment the Buyer sends a request for booking an excursion or service. By submitting a booking request, the Buyer understands and accepts the Services as described on the Site and accepts these Terms and Conditions.
1.2. The process of booking Services includes the following steps:
"Two Bananas" accepts the application and checks the availability of the date of interest to the Buyer;
After the Parties agree on the dates, "Two Bananas" sends the Buyer instructions for paying for the Services (if payment is not provided for on the day of the service or the excursion);
The Buyer undertakes to confirm the booking by making 100% payment for the cost of services, unless otherwise agreed by the Parties.
1.3. The booking is considered completed at the moment of sending the "Two Bananas" booking confirmation by e-mail or other means of communication to the Buyer.
1.4. Prior to completion of the booking, the Buyer must inform about his specific needs and services that may be required due to his physical condition, otherwise, "Two Bananas" does not assume any special obligations, liability or compensation in connection with these needs of the Buyer.
2. Cost and payment
2.1. The prices on the Site are indicated in dollars and if, by agreement of the Parties, the Buyer makes a part of the payment on the day the Services begin in another currency, the cost of the Services will be calculated at the rate of the National Bank of the Dominican Republic on the current date.
3. Rights and obligations of "Two Bananas"
3.1. "Two Bananas" undertakes:
Make these Terms and Conditions available to the Buyer by publishing them on the Site.
Give the Buyer a confirmation of the booking of the Services by e-mail or other means of communication after receiving payment for the Services.
Provide booked and paid Services in accordance with their description provided on the Site.
Inform the Buyer that "Two Bananas" is not responsible for services and products provided by third parties.
3.2. "Two Bananas" has the right:
Change the schedule, route or sequence of visits to attractions due to unforeseen, unavoidable or other similar circumstances.
Terminate the provision of the Services if the Buyer makes their provision difficult or impossible by their rude or indecent behavior. In the event that the Two Bananas guides assess the Buyer's behavior as inappropriate and disruptive in places of visits, especially in religious and cultural places, such Buyer will be denied further provision of the Services without reimbursement of his expenses and compensation for the cost of the Services.
4. Rights and obligations of the Buyer
4.1. The buyer undertakes:
Agree to the Two Bananas Privacy Policy, booking, payment and cancellation policies as set out in these Terms and Conditions.
Provide the information necessary to make the booking.
After receiving confirmation of the booking, check the information indicated in it, and in case of detection of errors, inform Two Bananas immediately.
Purchase travel insurance while visiting the Dominican Republic.
Pay the full cost of the booked Services on the day of the excursion or service.
Arrive at the meeting point with the Two Banana guides without delay.
Be personally responsible for being physically able and willing to participate in any activities/activities included in the booked Services and to wear appropriate clothing.
Conduct yourself in a proper and decent manner, as well as with respect for local laws and traditions.
To independently take care of personal belongings, because "Two Bananas" is not responsible for the safety of the Buyer's personal belongings.
Compensate immediately and on the spot for any damage caused to Two Bananas and / or third parties during the provision of the Services, if the Buyer is responsible for causing such damage.
4.2. The buyer has the right:
Receive the Services in accordance with their description on the Site, the booking confirmation and these Terms and Conditions.
5. Cancellation, modification of conditions and termination of the provision of Services
5.1. Cancellation or modification of the Two Banana Services:
5.1.1. "Two Bananas" may cancel the provision of Services in whole or in part due to circumstances that arose beyond the will and desire of "Two Bananas", and which cannot be foreseen or avoided (force majeure), including declared or actual war, civil unrest, acts of public authorities , sanctions, epidemics, blockade, earthquakes, floods, fires and other natural disasters and other similar phenomena that prevent the "Two Bananas" from fulfilling their obligations.
5.1.2. "Two Bananas" reserves the right to change the date or time of the start of the provision of the Services, as well as the right to change the route, in the event of unforeseen circumstances specified in clause 5.1.1., Without incurring obligations to pay compensation and indemnify the Buyer.
5.1.3. If the provision of the Services was interrupted due to the occurrence of the circumstances specified in clause 5.1.1., "Two Bananas" has the right to withhold payment for the actually rendered Services.
5.1.4. If "Two Bananas" cannot complete the provision of the Services due to the occurrence of the circumstances specified in clause 5.1.1., then, at the request of the Buyer, "Two Bananas" may refund to the Buyer a part of the amount paid for those Services that were not provided, according to the "Two Bananas" calculations.
5.1.5. "Two Bananas" may terminate the provision of the Services without compensation to the Buyer if the Buyer makes it impossible to provide the Services through its rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate the damage caused by "Two Bananas" in the amount of the full cost of the Services and other losses.
5.2. Cancellation of booking and provision of Services by the Buyer:
5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by e-mail or other means of communication indicated in the contacts section. A previously unpaid tour must be canceled at least two days before it takes place. If the excursion or service was paid in advance (as required by the internal rules of the company and the cooperation agreement with the contractor "Two Bananas"), a 100% refund of the amount is possible if there is a good reason for canceling the excursion or service, as well as advance (at least 4 days) informing "Two Bananas" ".
5.2.2 If on the start date of the tour / trip the Buyer did not appear at the appointed time at the meeting point, then Two Bananas reserves the right to withhold the full cost of the Services.
6. Liability of the Parties and Dispute Resolution
6.1. For all matters not regulated by these Terms and Conditions, the Parties agree to be guided by the laws of the Dominican Republic.
6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of "Two Bananas" immediately and must include an argument regarding the inconsistency of the Services described on the site and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait until his valid complaint is resolved on the spot, as well as accept the proposed solutions to continue the provision of the Services. If the Buyer's complaint cannot be resolved immediately and on the spot, the Buyer has the right to send it, along with documents confirming his correctness, by e-mail or other means of communication. Two Bananas will resolve the complaint within a reasonable time and in accordance with these Terms and Conditions. Refunds, after considering the complaint, can be made in the amount equal to the unproven part of the Services, according to the calculations of "Two Bananas", but cannot exceed the full cost of all the Services provided.
6.3. "Two Bananas" is not responsible for services/products provided by third parties.
6.4. "Two Bananas" is not responsible for injury, damage, loss, accidents, delays or deviations from the schedule, expenses or other problems for the Buyer in connection with the breach of obligations on the part of hotels, transport companies or other companies and persons providing services, included in the Services purchased by the Buyer.
6.5. If any provision of these Terms and Conditions is determined to be illegal, invalid or unenforceable under the laws of the Dominican Republic, it will be removed from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be enforceable.
Las Olas I and Las Olas II. The work will take place from July 1 to December 15, 2019. Working hours from 08:00 to 20:00. Services (snacks and drinks) will continue to be provided as usual, but at the Piscis Restaurant and other locations located around the main pool and beach. The rooms closest to this area at Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro and Luxury Bahia Principe Ambar will be locked down and out of use during this period to minimize any inconvenience guests may experience.
The Luxury Bahia Principe Esmeralda is creating new water park. It will be located next to the Los Geranios Buffet restaurant. They will also build a snack bar with a terrace next to it. Work began this week and will last until May 15, working hours from 09:00 to 18:00. Slides will be installed, and on September 15 the water park will be ready for use. Due to the location of the work, no major disruption to room relaxation is expected.
Repair on the terrace of the lobby bar at the Grand Bahia Principe Punta Cana will be held from 20 August to 30 November. Due to the location of these works, there should be no problem in the rooms. All services will continue as usual in the lobby bar.
- FANTASIA BAHIA PRINCIPE PUNTA CANA - access to Grand hotels:
- LUXURY HOTELS (Esmeralda, Ambar) - access to Luxury hotels and Grand hotels (no access to Fantasia):
- GRAND BAHIA PRINCIPE AGUAMARINE - access to Grand hotels (Turquesa, Bavaro, Punta Cana, no access to Luxury and Fantasia):
- GRAND HOTELS (Bavaro, Punta Cana, Turquesa) - access to 3 Grand hotels (no access to Grand BAHIA PRINCIPE Aguamarine, Luxury, Fantasia):
Dear friends and colleagues!
Dear friends and colleagues!
The Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro, Luxury Bahia Principe Ambar, Luxury Bahia Principe Esmeralda hotels will undergo renovation works:
Sincerely, Pegas Touristik.
Dear friends and colleagues!
Dear friends and colleagues!
LUXURY BAHIA PRINCIPE FANTASIA. GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.
LUXURY BAHIA PRINCIPE AMBAR. LUXURY BAHIA PRINCIPE ESMERALDA. GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.
GRAND BAHIA PRINCIPE AGUAMARINE (ex LUXURY BAHIA PRINCIPE AMBAR GREEN). GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.
GRAND BAHIA PRINCIPE BAVARO. GRAND BAHIA PRINCIPE PUNTA CANA. GRAND BAHIA PRINCIPE TURQUESA.
Buffet restaurants are excluded from this rule. Guests must use the main restaurant in the hotel where they are staying.
Among the lush tropical garden, charming with its unique exotic beauty, the Gran Bahia Principe Bavaro 5 * hotel complex is located, which invites you to spend a great vacation on the All Inclusive system. This is a wonderful place for traveling with the whole family, because there is a special club for children, which will not only take the leisure time of young guests, but also give them a festive mood! On the private beach, you can actively engage in diving, exploring the mysterious underwater world. Folklore performances are held daily in the amphitheater, which will reveal the peculiarities of the culture of the Dominican Republic. The hotel's restaurants serve aromatic Italian, Spanish, Asian and regional cuisine. The pool bar is especially nice to spend the evening enjoying an original cocktail and a live music concert! A relaxing atmosphere, a snow-white beach, turquoise waters of the ocean will allow vacationers to plunge into all the delights of a beach holiday.
At the Grand Bahia Principe Bavaro hotel in the resort of Punta Cana, they usually relax with friends, alone, with family. The most popular months are: november, january, october. Food, service, accommodation are very well appreciated.
Review rating
9.2 / 10 ONLINE TOURS 8.3 / 10 BOOKINGGrand Bahia Princip, Dominican Republic, Punta Cana, October 2015
- Overall rating - 9.3/10
- Service - 10
- Meals - 9
- Accommodation - 9
We had been going to the Dominican Republic for a long time, only the long flight was embarrassing, and finally we decided. We chose the Gran Bahia Princip for relaxation - the hotel turned out to be heavenly. The territory is huge, we didn’t have time to get around everything. Several swimming pools, a water park for children, mini golf, a mini club, a gym - the richest infrastructure! Even in the hotel lobby there was decent free internet, though only for one hour from one device - enough for correspondence with relatives. Meals at the hotel - a buffet, and the variety of dishes really rolled over. Meat, seafood, vegetables and fruits on the menu were full of abundance. I especially liked the Dominican ice cream, some of it is especially tasty! At lunch and dinner, drinks are served by the waiters, and they worked very quickly and accurately. There was a themed dinner every evening, plus 6 different restaurants on site (visiting them by appointment) - we liked Japanese and Mexican. And there were bars and eateries by the pools and on the beach - in general, it is impossible to stay hungry in the hotel! The coast and ocean are amazing. The sand on the beach is powdered sugar, walking is a pleasure! Plenty of sun loungers and umbrellas, and you can also take kayaks for an hour, of course, if the weather is normal. We were not very lucky with the weather. In the beginning, everything was super, no waves, no algae - the water surface was like glass, and in the end it was impossible to enter the water, only the marine flora near the buoys did not interfere with swimming. But it didn't spoil the holiday. The Dominican Republic impressed us with its beauty and hospitality.
Gran Bahia Principe, Punta Cana, Dominican Republic, September 2015
- Overall rating - 9.7/10
- Service - 10
- Meals - 10
- Accommodation - 9
We stayed here with our daughter for 10 days. We stopped in after lunch, literally in ten minutes everything was issued, they gave an envelope with a password from the Internet and settled. The apartments are spacious, there is where to roam. Towels and bath accessories were provided for everyone. In general, the service is top notch. Cleaning in the room is of high quality, daily. At the same time, when they hung a sign asking for cleaning, they cleaned it more carefully. A chic huge outdoor pool for adults and separately for small ones. Recreational activities are also held here. My wife and daughter went to aqua aerobics and something else. A lot of electric cars go to the sea, there are a lot of them, so there is no crush. The sea itself is, of course, very beautiful. White sand, when there were no algae - crystal water, just a feast for the eyes. When there were a lot of algae, they walked along the coast in search of a place where there were fewer of them. This is perhaps the only negative. The restaurant pleased. Always delicious, dishes change, service is unobtrusive, but impeccable. I just want to say "thank you" for a wonderful stay.
Alexander
Princip Hotel Punta Cana, Punta Cana, Dominican Republic, September 2015, Paroy
- Overall rating - 10/10
- Service - 10
- Meals - 10
- Accommodation - 10
As for me, the hotel is wonderful! Beautiful landscaped area, which is nice to walk around. A fairly large hotel room, where it is pleasant to return after the beach in the heat. Just a feast of the stomach, not restaurants! We tried European cuisine, Mexican and Japanese. I liked absolutely everything! The cocktails are also worth noting, they are really good. The hotel staff know their business and do it perfectly. Very cool animation program. Gorgeous pool, we escaped from the algae in the sea. The weather, by the way, did not disappoint - the average temperature for the rest was about 30 degrees, but it did not soar, although there is decent humidity. But this is so, by the way. And the hotel itself and its staff were remembered only by positive aspects.
Hotel Principe Punta Cana, Punta Cana, Dominican Republic, May 2015
- Overall rating - 10/10
- Service - 10
- Meals - 10
- Accommodation - 10
We went to the Dominican Republic for the first time, before that we were in Turkey and Greece, so there is something to compare with. We chose the Gran Bahia Punta Cana hotel complex because of the reasonable price. Unrealistically cool rest! The territory is huge, a lot of two- and three-story buildings, these are all the hotels of this complex. There is a large swimming pool for adults and children, and one indoor. In the main pool, even bars are made, to which you can swim and sit on an underwater chair! Electric steam locomotives run throughout the territory, we used them to get to the beach when it was too lazy to stomp on foot. Very clean everywhere, greenery, palm trees, just a fairy tale! There was a storm of emotions when they began to distinguish parrots on the branches))) We have never had this before! The room was spacious, comfortable. They give out bathrobes, slippers, constantly replenish personal care products. There is a hair dryer, iron and even an umbrella in case of rain, it was quite unexpected). Air conditioning, ceiling fan work properly, mini bar is included in all inclusive. Regarding the restaurant, I can say that we did not see any dissatisfied people. Buffet, just a cornucopia of food. For every taste and in any quantity. There are also themed restaurants on site, they go by appointment in advance. We found out about it too late and didn't manage to get in. But even this did not upset me much, because every day the menu in the main restaurant was different! Now about the sea. Very, very warm! We were lucky, all our stay the amount of algae was very small! Azure water, velvet sand, shade from palm trees... Mmmm... Well, to be specific - beach towels can be changed daily, there are a lot of sunbeds, the applied algae are constantly removed. The staff is very qualified, especially the chefs. They speak good English, some understand Russian. What can I say, my husband and I have only the most pleasant memories, I think this summer we will visit this wonderful country again!
January 2015, With family
- Overall rating - 9.7/10
- Service - 10
- Meals - 10
- Accommodation - 9
The vacation turned out to be amazing - we spent two weeks in Gran Bahia, in Pnuta Cana. The hotel rooms can be summed up in three words – spaciousness, comfort and luxury. We lived in the 17th villa, the apartments are bright and well-groomed - the main thing is not worn furniture and snow-white linen. In the minibar, water, tea, coffee and beer were included in the price and replenished regularly. There were no complaints about cleaning either, the girls did a great job! The air conditioner and other equipment did not fail even once, only the key to the room was changed several times, it was demagnetized and did not work - this is the only thing that unbalances. The staff is very courteous - they came to help at any time of the day or night. The restaurants were served with lightning speed, and even if problems arose, all other employees did not remain outside observers. By the way, some of them speak excellent Russian, so there were no barriers to communication either. The hotel also had its own shopping area, the prices, of course, went off scale there, but we bought a few souvenirs. Another little tip, take dollars with you - the most popular and profitable currency in these places!
September 2014, Couple
- Overall rating - 10/10
- Service - 10
- Meals - 10
- Accommodation - 10
Pros: Restaurants and bars of the hotel are open around the clock, even on the beach.Trains run around the hotel, which will instantly take guests to the beach.A variety of entertainment activities for adults and children at any time of the day.The food is amazing, a lot of seafood, fruits.Interesting diving, swimming with dolphins, helicopter rides.Suitable for recreation of all categories of tourists.
Minuses: Excursion to the island of Saon is not impressive.
May 2014, Couple
- Overall rating - 9.7/10
- Service - 10
- Meals - 10
- Accommodation - 9
Pros: The territory is huge, fragrant, rich in a tropical garden where parrots live.The beach is luxurious and white.The food is beyond praise.Not far from the hotel is the Punta Cana resort market, where you can profitably buy souvenirs and necessary goods, bargaining with sellers.
Minuses: Check-in to the selected room is not timely.Upon arrival, the staff settles in a worse room with a view of the construction site, it takes a long time to ask for relocation.
April 2014, With friends
- Overall rating - 9.7/10
- Service - 9
- Meals - 10
- Accommodation - 10
Pros: There are many villas in the infrastructure of the complex, “tuk-tuks” run from the lobby to the beach.For children there is a whole water park, for aesthetes they offer mini-golf.Daily one hour of "wi-fi" in the lobby for free.The restaurant's menu is varied with vegetarian and dietary options.Payments are accepted in Canadian dollars and the United States.
Minuses: Animation for children in English and Spanish.There is no extractor in the bathroom, so there is a lot of moisture in there.
April 2014, Couple
- Overall rating - 9/10
- Service - 8
- Meals - 9
- Accommodation - 10
Pros: Children's pools and water park for the little ones.Live music and discos on the beach.WiFi is free every day.For dessert - a paradise for the sweet tooth.Light blue atlantic ocean with azure waves.Of the excursions, we note safaris, helicopter rides and whale watching.
Minuses: There are a lot of Americans and Canadians in the hotel, behaving disgustingly.Sometimes there are a lot of algae in the water.
December 2013, With friends
- Overall rating - 8.7/10
- Service - 9
- Meals - 9
- Accommodation - 8
Pros: Cleaning is conscientious, daily.A variety of entertainment programs throughout the day and until late at night, which are held both on the beach and by the pool.The food in the main restaurant is exquisite, very varied.
Minuses: The territory of the hotel is extended inland, so the way to the beach from the distant buildings is long.Check-in is problematic, the room that was booked is provided after painful negotiations.Lots of mosquitoes, including in the room.Not enough umbrellas on the beach.
